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SaaSReduced support workload by 65%
AI Customer Support Platform
Designed and developed an AI-powered customer support platform that automates responses, manages conversations, and integrates with business knowledge bases.
Industry
SaaS
Result
Reduced support workload by 65%
Result
24/7 AI-powered customer assistance
Overview
Designed and developed an AI-powered customer support platform that automates responses, manages conversations, and integrates with business knowledge bases.
The challenge
The client struggled with high support costs, slow response times, and inconsistent customer experiences.
Our solution
Built an AI chatbot powered by LLMs with document search, ticket escalation, analytics, and CRM integration.
Technologies used
- Python
- FastAPI
- PostgreSQL
- OpenAI API
- Docker
- Redis
- React
- AWS
Process
- 1. Discovery→
- 2. Design→
- 3. Build→
- 4. Test→
- 5. Launch→
- 6. Support
Results
- Reduced support workload by 65%
- 24/7 AI-powered customer assistance
- Improved response time by 90%
- Increased customer satisfaction
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